Customer Care Refund

If you wish to ask for a refund for your tickets, please follow the following steps.

You bought your ticket online at www.airfrance.co.th

Electronic tickets

Call Air France Service Centre at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808 and select option 4. Our operators will guide you through the steps to follow.

Paper tickets

Send your refund request and your original issued ticket by standard or recorded delivery, to the following address:

Air France
Vorawat Bldg, 21st Floor
849 Silom Road, Bangrak
Bangkok Thailand 10500

You bought your ticket over the phone

Electronic tickets

Call Air France Service Centre at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808. Our operators will guide you through the steps to follow.

Paper tickets

Send your refund request and your original issued ticket by standard or recorded delivery, to the following address:

Air France
Vorawat Bldg, 21st Floor
849 Silom Road, Bangrak
Bangkok Thailand 10500

Tickets purchased from an Air France agency or a travel agency

Please go to the branch in question. It will process your request.

In all cases

Remember to attach your original issued ticket to your request (unless it is an electronic ticket) along with any supporting documents needed (medical certificate, description of extenuating circumstances meaning you were obliged to cancel, etc.).
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