What should I do if my account is blocked?

For security reasons, your account will be blocked after 3 unsuccessful login attempts. Here's how you can unblock it.
  1. Click on My account (top right corner of your screen) then on Forgot password.
  2. Enter your e-mail address.
  3. Answer the secret question.
In the next few minutes, you will receive an e-mail that contains a temporary password. Please modify this password during your next login.

Please note that the temporary password will be sent to the e-mail address linked to your account. This address may differ from the one you provide here.

If you do not receive the e-mail or you encounter any other difficulties, please contact our agents by telephone or live chat.