Requests and Claims

Contact Customer Relations department

We are here to help you. You wish to contact us online, please fill in the form below.

For a priority response please enter your Flying Blue number.

By Telephone:
00-1800-441-0771 (toll-free) or (66)(2) 610-0808 and select Customer Care option.
Opening hours: Monday to Friday from 8.30 AM - 10.00 AM and from 12.00 PM - 1.30 PM

For your information
Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.

If your claim concerns missing or delayed baggage

If you experience any baggage delay problem or missing baggage, please visit our Baggage Claim information page.
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